Workshop Overview: Working with supportive housing tenants requires a nuanced approach and specialized expertise, including trauma-informed practices and an understanding of common mental health challenges. Recognizing the effects of trauma on supportive housing tenants can significantly enhance tenant retention and satisfaction.

Workshop Focus: This workshop will equip property managers with the skills to implement trauma-informed approaches in their work. Participants will learn effective communication and coordination strategies with service staff and gain practical guidance on navigating challenging situations to support tenants in maintaining stable housing.

Key Topics Covered:

1. Understanding Trauma and Mental Health:

• Types of trauma and their impact on behavior
• Common mental health challenges in supportive housing

2. Principles of Trauma-Informed Care:

• Creating a safe and supportive environment
• Building trust and transparency with tenants
• Empowering tenants through choice and collaboration

3. Effective Communication Strategies:

• Techniques for empathetic and clear communication
• Coordinating with service staff to provide comprehensive support

4. Practical Guidance for Challenging Situations:

• Conflict resolution and de-escalation techniques
• Supporting tenants through crises and transitions

Benefits of Attending:

• Learn ways to improve tenant satisfaction and retention
• Enhanced ability to manage challenging situations
• Stronger collaboration with service staff
• Creation of a more supportive and stable housing community

Who should attend:

• Property management
• Anyone involved in management of supportive housing

International Association for Continuing Education and Training Continuing Education Units: .4 Units